How the Litigant Portal Works

The Litigant Portal guides users through their legal matter in three phrases: Assess, Prepare, and Act. Users can move through the Litigant Portal with or without AI assistance. Both paths draw on the same jurisdiction-specific content configured by the court partner.

Assess The Assess phase helps users understand their legal situation, identify their options, and determine what comes next.

Users can enter this phase in two ways. The first is self-selection: users browse available LegalFlows (discrete subject areas such as eviction, small claims, or name change) and access jurisdiction-specific information, guided interviews, forms, and legal glossary content configured by the court partner for that deployment. The second is the AI-powered chat, where users can describe their situation in their own words, ask questions, and upload documetns for analysis. The AI chat is powered by the Litigant Portal Pathfinder, which draws on the same court-configured content to provide grounded, jurisdiction-specific responses. Users can start in self-select and move to the AI chat at any point for additional help.

Prepare The Prepare phase helps users complete the forms and documents required for their legal matter.

Users can prepare documents in several ways: through guided interviews available in the jurisdiction, by completing forms manually in PDF or on paper, or with the assistance of Navigator, the Litigant Portal's AI-powered document preparation tool. Navigator carries forward the context from the user's Assess session, no repetition required, and guides users through form completion with plain language explanations and jurisdiction-specific instructions. Dcoument upload is available throughout.

Not every deployment will include every option. What is available depends on the forms, interviews, and integrations the court partner has configured.

Act The Act phase is the user's. By this point, the Litigant Portal has helped them understand their situation and prepare their documents. Act surfaces what comes next: filing deadlines, courthouse locations and hours, accepted filing methods, and escalation pathways to legal aid or attorney referral if the matter requires it.

Where a court partner has the capacity and willingness to integrate, the Litigant Portal can connect directly to the court's e-filing system. That integration is jurisdiction-specific and not available in every deployment.